Refund policy

Returns and Baby Love Guarantee

Unopened order? You have 30 days from delivery to return it. Opened the bottle and feeding isn’t working? Contact us about the Baby Love Guarantee.

Returning an unopened item

Unopened items in their original packaging can be returned within 30 days of delivery. Sets must be complete. This includes unopened subscription shipments.

Email hi@ronini.com with your order number. We’ll send a prepaid return label. There is no restocking fee, and your refund goes to the original payment method after we receive the return. We’ll email when the refund is issued; your bank may take additional time to post it.

Baby Love Guarantee

If your baby isn’t taking to a Ronini bottle, email us within 30 days of delivery. We’ll start with feeding guidance and, where appropriate, a free replacement nipple in a different flow. You don’t need to ship the opened bottle back to get help.

If that still doesn’t help, send the bottles back for a refund of your bottle purchase. We’ll email a prepaid return label, and your refund goes to the original payment method after we receive the bottles.

Opened nipples and accessories

Opened nipples and feeding accessories are final sale for hygiene reasons. Contact us if a part is faulty or if it is part of an opened bottle’s Baby Love request; those cases are handled separately.

Damaged or faulty products

Stop using the item and email hi@ronini.com with your order number and photos if safe to take. We’ll help arrange a replacement. Do not send broken glass back.

Received Ronini as a gift?

Contact us directly for help with an eligible exchange or store credit in your name. If a refund is requested, it goes to the original purchaser’s payment method. We’ll explain the next step before contacting them.

Subscription shipments

Unopened shipments have the same 30-day return window. You can manage future shipments in your account. Changing or cancelling the subscription does not automatically return an order that has already shipped.