Refund policy
Domestic Shipping
We ship within the United States via USPS.
Processing time: Orders typically ship within 2–3 business days. This excludes weekends and U.S. holidays.
Free shipping: Orders of $75 or more ship free via USPS Priority Mail (contiguous U.S.). Subscription shipments always ship free, regardless of order value.
Flat rate: Orders under $75 ship for a flat $5 via USPS Priority Mail.
Service Levels
|
Order Type |
Carrier & Service |
Estimated Delivery |
|
Regular orders |
USPS Priority Mail |
2–3 business days |
|
Subscription nipple shipments |
USPS Ground Advantage |
2–5 business days |
|
Subscription bottle shipments |
USPS Priority Mail |
2–3 business days |
Delivery estimates begin once the carrier picks up your package, not from the time of order. Please allow additional transit days around holidays, as carrier delays can occur.
Shipping address: Please double-check your shipping address at checkout. If a shipment is returned due to an incorrect or undeliverable address, re-shipping fees may apply.
International Shipping
We currently do not ship outside the United States.
Pre-Orders
If you pre-ordered an item, please allow approximately 5–7 business days for processing after the posted in-stock date. All items in the same order ship together once the pre-order is available.
Checking Your Order Status
When your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking to become active.
If you have not received your order within 10 business days of receiving your shipping confirmation, please contact us at hi@ronini.com with your name and order number.
Delivery Issues (Late, Lost, or Stolen)
If your tracking shows “Delivered” but you cannot locate the package:
1. Verify the address on your order confirmation.
2. Check with household members, neighbors, building staff, or mailroom.
3. Allow 24 hours in case of a carrier scan delay.
If your package is still missing after 24 hours, email hi@ronini.com. We will help open a carrier investigation. Replacements and refunds are handled case-by-case.
Damaged Shipments
If your order arrives damaged, do not ship back broken items. Email hi@ronini.com within 7 days of delivery with your order number and clear photos of the packaging and damage. We will arrange a replacement or resolution.
Returns and Exchanges
Returns can be initiated by emailing hi@ronini.com with your order number. (A self-serve returns portal is a Year 1 roadmap item.)
Baby Love Guarantee
If your baby does not take to Ronini within 30 days of delivery, we will make it right. We start with feeding guidance and a free nipple flow exchange. If that doesn’t work, a full refund. Details on our returns page.
Return Policy Summary
|
Item |
Policy |
|
Bottles and sets |
Unused, unopened items in original packaging are eligible for return within 30 days of shipment. Sets must be returned complete. |
|
Nipples and feeding accessories |
For health and safety reasons, opened nipples and feeding accessories are final sale. |
|
Subscription shipments |
Cancel or skip anytime. Unopened within 14 days: full refund. |
|
Defective product |
Immediate replacement shipped. |
Return shipping: Contact us for return instructions and shipping details.
Promotions and Discounts
Ronini does not run sitewide sales or issue general discount codes. The only ongoing discount is the 10% thank-you on every paid subscription shipment, applied automatically. It cannot be combined or applied retroactively, and does not apply to gift cards or limited-release items.
Price Adjustments
We do not offer price adjustments on prior orders.
Contact
Questions about shipping? We are here to help.
Email: hi@ronini.com Hours: Monday – Friday, 9am – 6pm EST